We want you to be delighted with your purchase. Please read our policy carefully:

General Return Policy:

• Returns are only applicable for products purchased directly from mulberryhomeindia.com.
• Products must be returned in their original packaging and condition within 7 days of delivery.
• Products that have been used, altered, or damaged after delivery are not eligible for a return.

Damaged or Defective Items:

• We conduct rigorous quality checks before dispatch. However, if you receive a defective or damaged item, please notify us within 24 hours of delivery.
• Contact us at vaidehi@one22ventures.com or via WhatsApp at +91 9945611688 with clear photos of the damage/defect.
• Defective items can be replaced within the same timeline (7–15 days) if in stock, or 6–8 weeks if customized.

Customised Orders:

• Customized products are made to your specifications and are non-returnable, non-refundable, and non-exchangeable unless they are defective or damaged.
• Any such issues must be reported within 24 hours of delivery.

Clearance & Sale Items:

Refund Process:

• If replacement isn’t possible, we offer a refund within 15 days of product inspection and approval.
• Refunds will be processed to the original payment method.